FAQ

Do you accept returns and exchanges?


We accept all returns and exchanges on non-custom orders, as long as it has not be used. Please return the item within 30 days upon receipt and we will issue a full refund. We accept only exchanges on custom orders (that includes all of Bearytail Leather Co.'s signature collars).

How long does it take for my product to ship?


Our leather goods are custom-made to order, so please allow one to two weeks to hand-cut, hand-make and perfect your product. Our attention to detail ensures the utmost quality, but please understand that some variations may occur due to the nature of handmade creations.

How do I measure my dog's neck?

 

 

Click here for sizing instructions

Do you accept custom orders?

Yes! we're all about creating that unique accessory for you and your dog! Please send us a message at email@bearytail.com and let us know how we can help! 

How do I care my leather accessories?

To clean, we suggest using a damp cloth with saddle soap and rub gently on the surface to remove any dirt. After all is done, use just a bit of mink oil to rehydrate and condition the leather.

Does the leather darken over time?

We use two different types of leather, latigo and vegetable tanned leather. Due to the tanning process, latigo is already saturated with oils and waxes, which means it will darken just slightly with time. As for vegetable tanned leather it will gradually and gracefully age into a beautiful patina. 

 

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